Remote Support

SmartEdge Remote Technical Support Services

Remote support related with the onset of IP telephony, computer integration and Avayas open standards, our remote support services have increased. Anytime our Smart Edge Support Group deploys a new system we have remote access to critical applications (if you elect for a Smart Edge extended warranty policy). This allows us for quicker diagnosis and problem resolution, quicker replacements, quicker troubleshooting, and quicker remote assistance for general questions.

The Smart Remote Support, Support Group monitors and maintains your switches remotely nationwide and resolves 99% of tickets remotely. In case that you do require a site visit, the Smart Edge support group will open a ticket and resolve the issue onsite.

Smart Edge SNMP telephone monitoring is available upon request. This allows even more access to items on your network and when errors pop up the Smart Edge Support group will be notified. Smart Edge support center will dispatch an internal support agent to immediately resolve issues.

Our customers can share screen over log-me-in remote viewing another easy remote assistance session for latest business applications download machine manage business network on manage business sites how do i Evaluate tech manager viewer controller management services using websites help desk based administration through instant customer solutions page.

Call us to set up onsite NO-COST evaluation at 234-817-32-AVAYA. Ask about our bundled Telephone Systems, Integrated Voice and Data Technology services.

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