Call Center Solutions

Avaya Call Center Service

Successful companies are always looking for opportunities to do more with less. We are a contact center solution providers in Nigeria .Our aim is to keep the company flexible, innovative and competitive and guarantee successful dialogue with customers, without driving up operating costs and capital expenses. Avaya call center service recording solution puts this at your fingertips. Avaya call center service and contact center solution offers valuable benefits to any company size by making it easier for customers to access information and resources. Customers want a low-effort, effective service experience through any channel they wish to use either via to enable voice, email, web chat, social media, etc. When customers need you, you need to keep them closer than ever as your trusted call center solution provider in Lagos Nigeria.

When customers need you, you need to keep them closer than ever.


From small business to large, basic to sophisticated, premise-based to cloud-based. SmartEdge is the leading Avaya supplier in NIGERIA has the solutions you need to manage and grow your business to make Customer Service simple. Responsiveness to customer needs via every possible touch point—in person, on the phone, via e-mail, on the Web—is one of the most important challenges facing any business today. Customers remember the vendors who handle their needs well and reward them with continued loyalty. We offer the best call solutions in Nigeria because keeping an existing customer loyal costs less than finding a new one. A service that delivers customer loyalty is always a good investment.

How to setup a customer service software in Nigeria

Setting up a Avaya contact center involves using a call center phone, interactive voice response (IVR) and call recording in Center Voip. This feature includes full-featured and sophisticated customer service offering which is scalable, resilient and virtual. It is the solution for high performance contact centers of all sizes, across one or more locations. Our contact center solutions include: flexible ACD routing such as skills-based routing Call Center Service Design advanced applications such as workforce scheduling Toll Free Customer Service customer relationship management (CRM).

Live Web Chat is a great solution for contact centers because it allows users to chat with customers in real-time, and provides flexible reporting options that include routing and reporting on multiple media types. Additionally, call center software like Avaya VoIP offers excellent customer service capabilities .

Call us to set up onsite NO-COST evaluation at 234-817-32-AVAYA. Ask about our bundled Telephone Systems, Integrated Voice and Data Technology services.

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